Legal
Terms of Service
Last updated: 13 October 2026
These terms apply whenever you engage Ovoras for a project, create an Ovoras Workspace account, or use ovoras.com. Please read them alongside any specific quote or project agreement we send you.
On this page
- 1. Acceptance of these terms
- 2. Our services
- 3. Project agreements and scope
- 4. Your responsibilities
- 5. Fees and payment
- 6. Ownership of deliverables
- 7. Portfolio and marketing rights
- 8. Confidentiality
- 9. Reviews
- 10. No guaranteed outcomes
- 11. Limitation of liability
- 12. Third-party services
- 13. Termination
- 14. Indemnity
- 15. Governing law
- 16. Changes to these terms
- 17. Contact us
01Acceptance of these terms
These Terms of Service apply whenever you create an Ovoras Workspace account, engage Ovoras (Pty) Ltd, trading as Ovoras ("Ovoras", "we", "us" or "our"), for a project, or otherwise use ovoras.com. By doing any of these, you agree to these terms. Where we have a separate, signed project agreement or quote with you, that document governs its specific subject matter (such as pricing, scope and timeline), and these Terms of Service apply alongside it for everything else.
02Our services
Ovoras provides digital design, marketing and business systems services, organised around four areas: Build (websites, e-commerce and digital experiences), Grow (social media, search visibility and marketing), Operate (automation, CRM and custom software) and Evolve (AI governance, consulting, implementation, training and emerging technology). The specific services included in any engagement are set out in the relevant project agreement or quote.
03Project agreements and scope
The scope, pricing, and timeline for a specific project are agreed separately, typically through a quote or proposal you accept before work begins. Any change to that scope once work is underway may affect the price and timeline, and should be agreed between us in writing before it is carried out.
04Your responsibilities
To deliver a project on time and to a proper standard, we rely on you to provide accurate information, timely feedback, and any content, branding or access we reasonably need from you. Delays in providing these may delay the project, and Ovoras is not responsible for delays caused by late client input.
05Fees and payment
Fees for a project are set out in the relevant quote or project agreement. Unless otherwise agreed, ownership of the final deliverable transfers to you only once payment has been received in full. Ovoras may pause or withhold delivery of work where payment is overdue.
06Ownership of deliverables
Once a project is paid in full, ownership of the final deliverable as handed over to you (for example, the completed website, its design and its content) transfers to you, except for any pre-existing Ovoras tools, code libraries, templates or systems that are reused across multiple client projects, which remain Ovoras's property and are licensed to you for use as part of your deliverable.
07Portfolio and marketing rights
You agree that Ovoras may retain a copy of completed work and showcase, describe and reference it, including your business name and branding, in Ovoras's own portfolio, on ovoras.com, in case studies, and on our social media and marketing channels. This does not extend to disclosing your confidential, financial or internal business information beyond what is publicly visible in, or fairly describes, the completed deliverable itself. If you would prefer not to be named in this way, tell us in writing and we will honour that for future promotional content going forward.
08Confidentiality
Each of us agrees to keep the other's non-public business information confidential, and to use it only for the purpose of the project, both during and after our engagement ends. This applies equally to information you share with Ovoras about your business, and to information Ovoras shares with you about how we work.
09Reviews
If you choose to submit a review of our work through your Ovoras Workspace account, it is handled in line with our Reviews Policy, which forms part of these terms.
10No guaranteed outcomes
Ovoras carries out services with reasonable skill and care, but does not guarantee specific business outcomes, such as a particular search ranking, sales figure, follower count or enquiry volume, since these depend on many factors outside our control. Deliverables are provided as complete and functioning at the point of handover; ongoing maintenance or support beyond that point is a separate arrangement unless your project agreement says otherwise.
11Limitation of liability
To the maximum extent permitted by law, Ovoras's total liability for any claim arising from our services is limited to the amount you paid Ovoras for the specific project giving rise to that claim. Ovoras is not liable for indirect, incidental or consequential loss, including loss of profits, revenue, or data.
12Third-party services
Projects often rely on third-party platforms, such as hosting providers, e-commerce platforms, domain registrars, or payment gateways. Ovoras is not responsible for the availability, pricing, policies or performance of these third parties, though we will act reasonably to help resolve issues that arise with them.
13Termination
Either party may end a project in line with the terms of the specific project agreement. Where no specific termination terms are agreed, either party may end an ongoing engagement with reasonable written notice, and work genuinely completed up to that point remains payable.
14Indemnity
You agree to indemnify Ovoras against any claim arising from content, materials or instructions you provide us for a project, for example, where content or images you supply infringe someone else's rights.
15Governing law
These terms are governed by the laws of the Republic of South Africa, and any dispute arising from them falls under the jurisdiction of the South African courts.
16Changes to these terms
We may update these Terms of Service from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continuing to use our services after an update means you accept the revised terms.
17Contact us
Questions about these terms, or about a specific project agreement, are always welcome.
Questions
If you'd like anything here explained in plain language before you sign off on a project, just ask. Reach us any time at support@ovoras.com.